SAP Application Support

The Extend SAP & ERP Support Advantage team is comprised entirely of seasoned, dedicated Australian based consultants who specialise in SAP implementations and support. In addition to being systems experts, they are also business professionals who understand industry specific process and requirements.

A dedicated support team ensures your company is working with the same resources every time. This allows our team to learn your business, your system and develop relationships with your personnel - essentially becoming an extension of your team.

Unlike traditional AMS models that have a team that handles issues and a different division that works on on-going projects, Support Advantage uses the same resources to provide unmatched resource continuity to our customers.

Application Support Services available include;

SAP improvements and strategic planning

• Road-mapping / SAP vision sessions, new SAP offerings
• Quick win assessments
• Process improvement and strategy consulting
• Strategic industry KPI definition and reporting
• Aligning SAP with the customer organisation's strategic planning

Application and user support

• Incident management and resolution
• End user application management support

Application Enhancement

• Incremental system changes
• New development and reporting
• New business processes
• New organisational elements
• Version upgrades
• Merger and acquisition rollouts
• New modules or functionality
• Security and authorisations

Application optimisation

• SAP efficiency assessments
• KPI definition and reporting
• Business intelligence and information broadcasting

Education and training

• Open courses
• Client specific on-site courses
• Web-based courses
• Web-based "expert sessions" focused on specific functionality