Extend Technologies 'Support Advantage'

After SAP go-live companies typically concentrate efforts on stabilisation and support; however many times the real value of SAP lies in the unrealised functionality that allows for actionable data and competitive advantages.

Extend's experience in the management of SAP environments have enabled the development of its SAP Business Value Life Cycle Model which is focused on both reducing risk and maximising the business value from our customer's SAP investment.

Extend's SAP Business Value Life Cycle Model

The various layers of the model represent the business value that is typically achieved at each level of the life cycle:

• Stabilise - new technology implemented, company is stable on the new technology
• Support - break/fix supporting software bugs and incidents are being addressed
• Enhance - processes are streamlined, additional functionality deployed to the business
• Optimise - hgh level of collaboration with customers and suppliers, technology is a key competitive advantage that attracts new customers, and provide efficiency gains
• Lead - the company is using the technology strategically to make quicker, more accurate decisions and differentiate its offering to its markets

Achieving high levels of business value can often be a challenge as the companies' IT organisation struggles with just the day to day support tasks.

In addition utilising traditional Application Managed Services (AMS) providers for this stabilisation and support can cause many companies to fall into the trap of only "keeping the lights on" and not really achieving high business value outcomes from SAP.

The Extend Support Advantage approach offers companies the full range of services that address this business value life cycle for supporting, enhancing, optimising and gaining leadership to ensure your investment in SAP is maximised.

Extend Support Advantage offers you the following services:

Application Support
• Improvements and strategic planning
• Application and user support
• Application enhancement
• Application optimisation
• Education and training

Technical Support
• Remote Basis administration
• Basic monitoring with Basis on-demand services
• Emergency Basis services

Hosting
• Full hosting and support services
• Implementation quick start project hosting
• Infrastructure
• Disaster recovery

Maintenance
• SAP enterprise maintenance