Infrastructure

Through our rock solid support and flexibility, you can confidently rely on us to monitor and safeguard your SAP investments so you can focus on core business needs. Utilising the latest, industry standard ITIL concepts and practices, Extend's expert administration and monitoring staff are Foundation Certified. We safeguard your company's SAP systems 24/7 by physically monitoring your SAP environment.

Our state-of-the-art, highly secure data centre environment features power redundancy and multiple connectivity options to meet your business hosting needs. In addition, our virtualisation capabilities include flexible hosting infrastructure offerings - from dedicated physical servers for larger organisations planning to regularly utilise the entire landscape to enterprise virtualisation for organisations wising to reduce cost, improve operational efficiencies and increase server utilisation, among other objectives.

We provide our services from multiple, SAS70 type II certified, data centres located in the US, Europe and Asia Pacific. Each of our facilities are operated at the same high quality standard. These facilities are permanently and continuously connected to each other to provide high availability and to deliver disaster recovery services to our customers. Data replication between our sites is implemented based on high bandwidth connection and provides Storage Area Network replication.

We are also happy to show you how we can increase the efficiency of your operations with "reverse offshoring", a concept using central administration and support services combined with local help desk services and data centre infrastructure.

Extend provide comprehensive infrastructure services including:

• Guaranteed service level agreements
• System availability
• Dialog response time
• Service desk response time
• Infrastructure: Data center space and connectivity
• Environmental controls - 24x7 monitoring and immediate response
• Multi-level security
• Fire suppression
• Redundant, multi-level power supply and backup
• SAS 70 Type II certification
• Hardware
• Redundant Storage Area Networks
• Stand by replacement hardware
• Maintenance
• All hardware protected by 24x7 maintenance contract
• System administration and monitoring
• Covering all aspects of the systems (network, database, SAP system)
• SAP specific services
• Flexible backup and restore options
• Offsite and onsite tape storage
• Flexible disaster recovery options